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Flowers by occasion

Sympathy


Store Hours:

Fort Lee:

8am - 9pm Monday - Sunday

Paramus:
8am - 9pm Monday - Saturday
8am - 6pm Sunday


West Orange:
8am - 6pm Monday - Sunday

Help

The following are answers to some of our most commonly asked questions. For additional help, visit our online customer service, email us at orders@metroplantexchange.com or call us at 800-metro-13 or 800-638-7613.

How can I contact you?
How do I pay for my order?
What about substitutions?
What about orders going outside of the U.S.?
How do I cancel my order?
Is the arrangement in the photo exactly what will be delivered?


How can I contact you?
You can also email us anytime at comments@metroplantexchange.com or call us at 800-metro-13 or 800-638-7613. You can also contact us via our online customer service, just click here. For questions regarding an order, please have your Netticket number available.

How do I pay for my order?
We accept all major credit cards, including Visa, MasterCard, American Express and Discover. If you have an account with our shop you may pay by entering your account number when ordering.

What about substitutions?

Not all flowers are available year-round. Some flowers are seasonal or only available regionally. Where they are not available, the closest substitute will be used. Some plants are only available during certain seasons or in certain regions. In such case, we will substitute the closest type of plant at an equal or higher value. Some containers during holidays may not be readily available, and in such case a similar container will be used. If you do not want any part of your order substituted as needed, please mention this when ordering.

What about orders going outside of the U.S.?
To place an order for delivery outside of the US, please call us at least 24 hours before your requested delivery date. There are special conditions and pricing that applies to international orders.

How do I cancel my order?
To cancel your order, please call us as soon as possible at 800-metro-13 or 800-638-7613. Have your Netticket number available for us to facilitate your request quickly.

Is the arrangement in the photo exactly what will be delivered?
Each bloom is unique, therefore no two arrangements will be exactly identical. The style, types of flowers, arrangement of the flowers and container will be the same or similar (see "What about substitutions?" above). The photos are provided as a guide for you and the designer of your arrangement.